Last updated: 22 October 2026
1.1 This policy explains how Charles Kuntz Veterinary Consulting Pty Ltd (ABN 86 657 032 025, ACN 657 032 025), which operates the VetDojo online veterinary continuing-education platform ("VetDojo", "we", "us", "our"), collects, uses, stores and discloses your personal information. Our address is 252 Wickham Rd, Highett VIC 3186, Australia.
1.2 We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs").
1.3 This policy covers the website at www.vetdojo.com, including its former address vetdojo.learnworlds.com, and our related emails.
2.1
Information you give us.- Account details: name, email address, password (stored in hashed form by our platform provider). Collected when you sign up.
- Purchase details: name, email, billing country, items bought, amount paid. Collected when you buy a course or subscribe.
- Communications: emails and messages you send us, and our replies. Collected when you contact us.
- Marketing preference: whether you opted in to marketing emails. Collected at sign-up, and whenever you change it.
2.2
Information collected as you use the Site.- Learning activity: courses enrolled in, lessons viewed, progress, quiz and assessment answers and results, certificates issued.
- Device and usage information: IP address, browser and device type, pages visited, referring page, approximate location derived from IP.
- Cookies and similar technologies: see our Cookie Policy.
2.3 Payment card details. These are entered directly into Stripe's secure payment form. We do not receive or store your full card number.
2.4 Sign-in providers. If you sign in with Google, Facebook, LinkedIn, X (Twitter) or Apple, we receive basic profile information from that provider, such as your name and email address. Your use of that provider is governed by its own privacy policy.
2.5 Sensitive information. We do not ask for sensitive information, such as health information about you. Please do not include sensitive information in messages or course submissions. Course case discussions should not identify animal owners.
We use your personal information to:
- (a) create and manage your account, and provide the courses and subscriptions you buy;
- (b) process payments, renewals and refunds;
- (c) track your progress and issue certificates of completion;
- (d) send transactional emails, such as purchase receipts, trial and renewal reminders, and password resets;
- (e) send marketing emails, only if you have opted in, under the Spam Act 2003 (Cth); you can unsubscribe at any time;
- (f) understand how the Site is used so we can improve it (see the Cookie Policy);
- (g) measure the effectiveness of our advertising (see the Cookie Policy);
- (h) respond to enquiries and complaints; and
- (i) comply with our legal obligations, including tax and record-keeping.
4.1 We do not sell your personal information. We share it only with the service providers that help us run VetDojo, and only as needed for the purposes above:
- LearnWorlds hosts the Site, courses, learner accounts, progress records and platform emails. It receives account, learning-activity, purchase and usage data.
- Stripe processes payments and subscriptions, and provides fraud prevention, including hCaptcha at checkout. It receives name, email, billing country, payment details and transaction data.
- Google (Google Analytics 4, Google Tag Manager, Google Ads) provides website analytics and advertising measurement. It receives usage and device data, cookie identifiers and purchase events.
- Meta Platforms (Meta Pixel) provides advertising measurement and audiences on Facebook and Instagram. It receives usage and device data, cookie identifiers, and page and purchase events.
- Wistia hosts and plays some course and promotional videos. It receives video viewing data and device data.
- Cloudflare provides website delivery and security. It receives IP address and technical request data.
- Sign-in providers (Google, Facebook, LinkedIn, X, Apple) provide optional sign-in. They receive information only if you choose to sign in with them.
4.2 We may also disclose personal information:
- where required or authorised by law, such as to a court or regulator;
- to our professional advisers, such as accountants and lawyers; or
- to a purchaser of the business. If VetDojo or its assets are sold, your information may be transferred to the buyer, who must handle it in line with this policy.
5.1 Several of the providers above store or process data outside Australia. These include LearnWorlds, Stripe, Google, Meta, Wistia and Cloudflare. Your information may therefore be held in, or accessed from, the United States, the European Union and other countries.
5.2 We use reputable providers that maintain their own privacy and security programs.
6.1 Our providers use industry-standard security measures. These include encrypted connections (HTTPS) for the whole Site and PCI-compliant payment processing through Stripe.
6.2 No system is perfectly secure. If we become aware of an eligible data breach, we will notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.
7.1 We keep account and learning records while your account is active and for 7 years afterwards. That allows us to re-issue certificates and answer queries. We keep purchase records for as long as tax law requires, generally at least 5 years.
7.2 You can ask us to delete your account at any time. We will delete or de-identify your information unless we must keep it by law.
8.1 You can ask us to:
- access the personal information we hold about you;
- correct it if it is inaccurate, out of date or incomplete;
- delete your account; or
- stop sending marketing emails. Use the unsubscribe link, or email us.
8.2 We will respond within 30 days. We do not charge a fee to make a request, and normally will not charge to provide access. If we refuse a request, we will tell you why in writing.
8.3 You can interact with us anonymously or under a pseudonym when you browse the Site, or make a general enquiry. We need your real name and email to sell you a course and issue certificates.
9.1 If you have a concern about how we have handled your personal information, please contact Charles Kuntz Veterinary Consulting Pty Ltd first:
- Email: charles@vetdojo.com
- Phone: +61 403 351 122
- Post: 252 Wickham Rd, Highett VIC 3186, Australia
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
9.2 If you are not satisfied with our response, you can complain to the
Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5288, Sydney NSW 2001
10.1 We may update this policy from time to time. The current version is always available at www.vetdojo.com/privacy. If we make a significant change, we will notify account holders by email.
